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Important Covid- 19 Updates

Important information regarding our Health & safety protocols

 

Booking Flexibility:

Any individual reservations made between now and July 3rd for any future stays will be  available to change or cancel without any fees up to 24 hours before the arrival date.

 

General Principles:

As always, the safety and security of our guests and team members remains our highest priority.

All our team members have been trained extensively regarding all preventive measures & personal hygiene.

Our employees have been given clear instructions on how to respond promptly and report all cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well.

 

Temperature controls:

All team members will have their temperature taken before the start of their shift.

 

Physical Distancing:

Guests and team members will be advised for physical distancing of at least 1.5m (6 feet) away from other groups of people while standing at reception, using elevators, or circulating around the property. Restaurant and lounge tables will be arranged to ensure appropriate distancing.

Dispensers with hand sanitizers will be placed at the hotel entrance, room floors, & reception.

Lobby and restaurant areas will be open constantly to ensure air circulation.

 

The Responsibilities of our employees:

All employees will receive training on COVID-19 safety and sanitation protocols. A detailed training will be conducted to front line teams that have frequent guest contact such as Housekeeping, Food & Beverage & Front Office.

Personal hygiene and frequent handwashing with soap is essential. 

All employees will be provided a face mask. Front line teams are required to wear that mask while on duty. Gloves will be provided to Housekeeping, Front Office & Food & Beverage teams.

 

Guest Experience:

In room tablets will allow access to services such as: in house facilities, in room dining, concierge facilities, transfers, payment method and check out procedures.

Credit card as a payment method instead of cash will be reinforced.

Check out time: 11h00 / Check in time : 15h00 in order to secure in-between timing for deep cleaning.

A minimum of 24 hours between each use of guest rooms will be implemented.

Cleaning of all room with steam cleaner.

Visitors will be screened (optional) and asked to use hand sanitizer upon their arrival. 

Doorman will not open the doors of cars or taxis.

Key card will be provided by front office. All key cards will be sanitized and placed within the key card folder.

Guest Luggage will be stored for disinfection before room delivery. Luggage trolley will also be sanitized after being used.

For the Hotel Elevators the button panels will be sanitized at least every 30 minutes. No more than one guest will be permitted per elevator.

 

Cleaning Products and Protocols:

Perianth hotel uses cleaning products and follow protocols which meet NPHO guidelines and are approved for use and effective against viruses, bacteria and other.

Housekeeping trolleys will be sanitized after each shift.

Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including, front desk, elevators and elevator buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. It will be highly recommended to all guests to use of their in-room WC and avoid the public ones.

For all our Guest Rooms detailed cleaning and sanitizing protocols will be implemented. Extensive attention will be given to high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors.  All in room stationary, pens and pencils will be removed.

Television remote controls, will be wrapped with one usage cover.

Guest will be asked upon check in if daily housekeeping and turn down service will be needed.

Fully stocked Mini Bars will be suspended. Guest will have the option to request a fully stocked mini bar upon check in.

All guest directory information such as hotel facilities, in room dining, city experiences, concierge services will be available within the in-room tablet.

All bed linen and towels will be changed upon guests’ requirements and washed at a high temperature in accordance with NPHO guidelines.

Shared Equipment will be sanitized before, during and after each shift or usage. This includes phones, keyboards, computers and other communication devices, payment terminals & Food & Beverage equipment such coffee machines. 

Air Conditioning Cleaning, according to NPHO protocols

 

Front Office:

All Front Office team members will be wearing face mask & gloves 

Room keys will be disinfected and presented safely upon check-in.

Availability of masks, gloves & hand sanitizers for guests in case of demand.

Reception and lobby chairs at 1.5m to ensure physical distancing

 

Food & Beverage:

Buffet breakfast will be suspended. Breakfast will be served A la carte and by appointment.

Set up of table will be completed upon guest’s arrival.

Limited all day & in room dining a la carte menu will be available.

Hard copy menus will be suspended and will be available only upon request.

Digital menus will be available through the in-room tablet.

Offer individually packaged or Grab & Go food options for breakfast, lunch& dinner.

 

Physical distancing:

Restaurant employees will manage physical distancing at entries. Tables to be utilized with appropriate physical distancing between guests (2m as advised by local authorities).

For Room service, we will inform guests once the room service order is ready to be deliver. We kindly ask that guests inform Room Service once their meal has been completed and place their tray outside of their room for immediate pick up.

Room service extra charge will be suspended.

 

Suppliers of goods & services:

Contractors and suppliers of goods and services are required to follow similar Health & Safety measures.

No access is allowed within the hotel & all goods to be be delivered at the entrance of the hotel.

Items will be sanitized prior its inhouse dispatch.

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